Our team has tested the customer service with the result that a response is usually provided within a few minutes. Certain applications on Google Play or the App Store may resemble gambling applications but have no connection to legitimate casinos and do not facilitate cryptocurrency deposits. While Wino Casino does not provide a downloadable application on Google Play or the Apple App Store, it delivers a comprehensive mobile gaming experience via its web application. You only win the first period, but if you deposit a lot of money over time, you will not get the profits. Your message helps us continue working to improve our processes and ensure that every player feels heard and respected.Best Regards,Winorio Team
FAQ – Wino Casino for UK Players
- Replied to 83% of negative reviews
- Some Wino UK promo pages explicitly invite players to “download the Wino Casino app” on Android or iOS for “exclusive mobile bonuses” and easy in-play sports betting.
- The mobile platform’s quality, security, and user-friendliness are equivalent to the desktop version, consistently accessible whenever users desire.
- This means that it may take some time before your money appears in your account.
- However, repeated attempts to reach the casino were unsuccessful, and it was noted that the casino operated without a valid license.
- If you want both casino and serious sports betting in one place, Wino scores strongly on content.
- And I ask you to warn players from playing there.
You can confirm this by clicking on your complaint resolver’s profile. Please always check the domain of any email you receive and verify that it truly comes from us. All communication from us will be through this official complaint thread or the official email addresses provided in your case. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible.
Security Considerations for Non-Native Applications
We are truly sorry that your experience has led you to feel otherwise, and we appreciate you taking the time to bring this forward. They don’t care if you have a gambling problem, they will offer you a deposit bonus instead.Please people be aware ! I lost count on how Many times I asked for account closure. After all this time, It is still not possible to close my account. We’re glad to hear that you found our support team very good and capable of solving your problem. Very Nice casino, and a good customer service
Customer Support
Using the casino Winomania app allows for faster load times, real-time notifications, and a good gaming experience. Right now this site is in my top 5, I play here often mainly because of the games. Straightforward, fun to play and withdrawals hit your account fast. Dont play you wont be able to withdraw your money Tried table games like blackjack, and the live dealers added that authentic vibe.
Win.Casino Reviews 29
Knowing that the payouts felt insanely fast and that you see the platform as truly fair to players means a lot to us.Your feedback motivates us to keep delivering a reliable real money online casino experience, with quick withdrawals, transparent gameplay, and responsive support. Feedback like yours motivates us to keep delivering a top online casino experience with smooth gameplay, exciting bonuses, and reliable live chat support.If you ever have suggestions or need assistance, our support team is always available via live chat or email at We’re glad to hear that you find the site good and that you’re enjoying the great support and the missions that add extra fun to your gameplay.Your feedback helps us continue improving the overall real money online casino experience, from engaging missions and rewards to smooth performance and helpful customer service. We truly appreciate your support and are delighted to hear that you had such a great experience.Your feedback motivates us to keep delivering a smooth and enjoyable real money online casino experience, with reliable service and friendly support.
Dear Barry,Thank you for your review and for sharing your experience. Situations involving account status, documentation, and transaction timelines can understandably feel stressful when responses seem delayed or unclear. We understand how exhausting and frustrating this experience has been for you.We regret that your interactions with support and the overall process did not meet your expectations. This was one of the main reasons I decided to stop playing there in the first place.What is most concerning is that they actively refuse to close my account, despite repeated requests.
Takes now over 3 days to process my…
This raises serious red flags regarding player protection and responsible gambling. We’re thrilled to hear that you found the experience fast, fair, and supported by great customer service. Our dedicated team ensures smooth gameplay, fresh bonuses, and quick payouts so you can focus on the thrill. Whether you’re after classic slots or modern hits, Winorio ensures an unforgettable casino experience.With 1,500+ jackpot games and 20+ secure payment methods, Winorio makes winning easy and withdrawals lightning-fast.
- Consequently, the complaint was marked as “unresolved,” with the hope that the casino’s rating decrease might prompt a response in the future.
- Several reviews praise the range of methods and crypto support, but also flag tight withdrawal limits and strict bonus-related rules as negatives.
- Using the casino Winomania app allows for faster load times, real-time notifications, and a good gaming experience.
- It’s wonderful to know that your overall impression was perfect.Your feedback inspires us to keep improving and providing one of the best real money online casino experiences, with smooth gameplay across pokies, slots, and live casino options.
- Could you please share a screenshot of the error you receive when you attempt to log in to your player’s account?
- No and now they have blocked my account and deleted it.
The more context you can give, the more helpful your warning becomes for other players. Wino is a real casino with encryption, many games and active banking, but several watchdogs rate its overall reputation as low or “very bad”, and there are public complaints about withdrawals. Wino is described as mobile-first, with the full site working smoothly on iOS and Android via browser; some pages also promote a Wino mobile app for UK players.
So no one should send money to this site anymore. Horrible casino, the slots are the worstes I ever saw. I don’t recommend this casino! The bonuses are nice too!
I will mark the complaint as “unresolved” in our system. I have tried to contact the casino repeatedly but had no success. I would now like to ask Wino Casino for their help in resolving this complaint.
No and now they have blocked my account and deleted it. I wouldn’t even call this casino a casino, they are thieves, taking people’s winnings to please themselves. Experience freedom with licensed, non-GamStop casinos offering secure gaming environments. Wino Casino provides a practical mobile experience through its adaptive web application. Alternatively, the casino provides the web form or the chat function.
After submitting everything they asked for, customer support completely stopped responding. Dear Anife,Thank you so much for your kind words and positive review. Dear Jordy,Thank you so much for your fantastic review.
If you rely on GamStop to control your gambling or you want the strongest regulatory safety net, Wino is not a suitable choice. This review will walk through what Wino does well, where it’s risky, and who it’s realistically suitable for in the UK. We empower students to achieve academic success through independent learning, self-paced studying, and convenient access to online resources.
Your feedback encourages us to keep improving and offering even more top-quality pokies, slots, and live casino options.If you ever have questions or suggestions, feel free to reach out via live chat or email – Your experience matters, and we absolutely respect the seriousness of your request.We want to reassure you that every player should feel in control of their account and supported when they communicate a concern. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at regards,Winorio Team If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at We’re thrilled to hear that you consider this a great casino and that you’re enjoying the strong support service along with the wide assortment of slots, card, and table games.It’s great to know that the games, support centre, and overall experience met your expectations. We only contact players through this official complaint thread or via @casino.guru email addresses.
Reaching out to the Wino Casino customer service is possible 24/7 if anything is unclear around the web app. The mobile platform’s quality, security, and user-friendliness are equivalent to the wino casino login desktop version, consistently accessible whenever users desire. Users can reach the complete selection of games directly through their web browser, removing the need for downloading or installation steps. Wino Casino mobile offers a complete gaming experience through your web browser. We’re truly sorry to hear that your experience did not meet your expectations.
Harness blockchain technology with Rich Prize secure, user-friendly wallet platform. Save my name, email, and website in this browser for the next time I comment. Wino supports a mix of traditional and crypto methods, including Visa, Mastercard, Apple Pay on some sites, Skrill, Neteller, Paysafecard, local bank transfers, plus a long list of coins such as BTC, ETH, LTC, USDT, DOGE, TRX and ADA. Always check the current promo page for exact figures and terms. So, support is generally fine for day-to-day usage, but not consistently strong when serious disputes occur. If you want both casino and serious sports betting in one place, Wino scores strongly on content.
Dear Daan,Thank you so much for sharing your positive review. We are truly sorry to hear how difficult and discouraging this experience has been for you. Dear Serafeim,Thank you for your positive review. We truly appreciate your review and look forward to seeing you again.Best regards,Winorio Team Great support lots of great missions to increase your fun Dear Michel,Thank you for taking the time to share such detailed feedback.
What should be a simple request has turned into an exhausting and stressful ordeal.Initially, I contacted customer support to request account closure. I am writing this review to warn others about my terrible experience with Winorio Casino. We really appreciate you taking the time to share your experience.Best regards,Winorio Team Winorio is your ultimate destination for top-tier casino entertainment, offering over 10,000 exciting slots and jackpot games. Everything is laid out clearly, and you don’t have to hunt around to find your favorite games or account settings. If the casino decides to react, we will reopen the complaint and you will be notified by email.
Hasn’t replied to negative reviews We remain open and ready to assist in resolving the matter should the player decide to reach out again. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint. I registered as a user less than a month ago, the last 2 1/2 weeks have been spent verifying my account and getting my money out, money I never got. Our secure platform ensures your privacy with encryption, strict security standards, and licensing, providing fair play with verified RNGs. Enjoy a broad selection of top-tier slots, live dealer games, and international betting markets.
However, at win.casino it’s the same garbage Wino.casino is a 100% scam Casino. They close the account for no reason
This is exactly how an online casino should be. The welcome bonus padded my playtime nicely without any strings attached right away. Could you please share a screenshot of the error you receive when you attempt to log in to your player’s account? Not a single bonus, as I have experienced having to play through a bonus before and I don’t want to go through that again. The player retained the option to reopen the complaint in the future. Use responsible gambling tools such as deposit limits and self-exclusion, managed by expert support teams.
Due to the aforementioned reasons, this complaint will now be rejected. The maximum allowed bet for wagering the bonus is 2 EUR. Thank you for your time, and I look forward to your response. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case?